Privacy Policy
At Voilo, we respect your privacy and keep data collection to a minimum. This policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We may collect the following categories of information:
- Account information: such as your name and email address when you sign up.
- Learning data: including target language, level, learning preferences, and progress.
- Usage content: messages, corrections, and—if you choose—voice transcripts or audio, used to provide feedback and improve learning features.
- Technical data: such as IP address, device or browser information, and basic logs used for security, analytics, and troubleshooting.
2. How We Use Information
We use your information to:
- Provide core features such as conversation practice, corrections, translations, and vocabulary tracking.
- Personalize prompts and adapt learning difficulty.
- Maintain platform security, prevent abuse, and debug issues.
- Improve Voilo in aggregate. We do not sell personal data or run advertising.
3. Sharing with Third Parties
We only share data with trusted service providers that power Voilo, including:
- OpenAI — language processing and feedback.
- Google Cloud — text-to-speech and related services.
- Telegram — messaging and delivery of conversations.
- Formspree — delivery of signup or contact forms.
These providers process data only to deliver their services to Voilo. We do not sell or rent your personal information.
4. Data Retention
We retain account data while your account is active. Learning and usage data may be stored to support features such as progress tracking and word banks.
You may request deletion of your account and associated data at any time by contacting us. When an account is deleted, associated content will be removed within a reasonable period, subject to technical and legal constraints.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your account and data.
- Withdraw consent for optional data (such as voice transcripts).
To exercise these rights, contact us at contact@voilo.ai.
6. Security
We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. International Users
Voilo is operated from the United States. If you access the service from outside the U.S., you consent to the processing and storage of your information in the United States.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
9. Contact
If you have questions about this Privacy Policy, contact us at contact@voilo.ai.